DWT sales and marketing success within the international market would not be possible without high-quality warranty and post warranty service for end users of our electric tools.
Longevity and practical experience of our representatives throughout the world has lead to the development of a warranty and post-warranty management system that includes a wide range of services:
Availability of necessary spare parts selection and quantities to distributor warehouses.
Organization and management of spare parts warehouse.
Warranty cost planning.
Control over warranty service rendered by independent service centers.
Determination of production date for each product [Available in 2012].
Online authentication of warranty cards on main page of DWT website.
Information about contract finalization with service centers and sales networks to help avoid future misunderstandings.
Instruction on unification and interchangeability of spare parts.
Online order of spare parts [only for European community, available in 2012].
Statistical software for tracking warranty and post warranty service [Available 2012].
Our support will help you to organize effective warranty and post-warranty service despite your level of experience in power tool repair.
Technical Department - DWT